Terms of Service

1. Acceptance of Terms

By accessing or using SnapSell ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not access or use our platform. These Terms constitute a legally binding agreement between you and SnapSell. Your continued use of the platform after any changes to these Terms constitutes acceptance of the updated Terms.

2. SnapSell as Marketplace Intermediary

SnapSell operates as a marketplace platform that connects independent buyers and sellers. SnapSell is not a party to any transaction between buyers and sellers. When you buy or sell an item through SnapSell, you are entering into a contract directly with the other party — not with SnapSell.

SnapSell provides listing tools and other account features that may vary by connected service. Sellers remain responsible for confirming the payment, delivery, and fulfillment terms shown for each transaction. SnapSell does not buy, sell, or take ownership of any items listed on the platform. Sellers are independent parties responsible for their listings and fulfillment; buyers are independent parties responsible for their purchases and payments.

3. Seller Obligations

By listing items on SnapSell, you agree to:

• Provide accurate, honest, and complete item descriptions, including any defects, damage, or limitations
• Ship sold items within 3 business days of receiving sale confirmation
• Respond to buyer inquiries promptly, and no later than 2 business days after receipt
• Ensure items shipped match the listing description; material discrepancies may result in refunds at your expense
• Only list items you own and have the legal right to sell
• Comply with all applicable laws regarding the sale of items in your jurisdiction

Failure to meet these obligations may result in order cancellation, negative seller ratings, payment-provider review, or account suspension.

4. Buyer Obligations

By purchasing items on SnapSell, you agree to:

• Pay promptly and in full upon completing a purchase
• Provide accurate shipping information to enable delivery
• File disputes honestly and only for legitimate "item not as described" cases — not as a mechanism to avoid paying or to obtain refunds for items that match their description
• Respond to SnapSell dispute mediators promptly when contacted

Abuse of the dispute system — including false claims or repeat frivolous filings — may result in account suspension or permanent ban from the platform.

5. Payment Processing

Payment availability depends on the connected checkout and payment provider shown for the transaction. SnapSell may display payment status and transaction details, but does not hold buyer funds, guarantee payment outcomes, or promise a seller payout before shipping.

• Buyers are responsible for reviewing the total and payment terms before paying
• Sellers are responsible for confirming payment status through the connected flow
• Transaction reversals, refunds, chargebacks, and payout timing are handled under the applicable payment provider's rules and the parties' agreement

6. Dispute Process

SnapSell may review transaction questions submitted through the available support channel, but it does not provide regulated payment protection or guarantee a dispute outcome:

• Buyers have 3 days from confirmed delivery to file a dispute
• To file a dispute, buyers must describe the discrepancy between the listing and the received item, and provide supporting photos where applicable
• SnapSell will review the dispute and may contact both parties for additional information; decisions are made within 5 business days of filing
• Any SnapSell review is informational and does not change the payment provider's rules or the parties' contractual rights
• Buyers and sellers remain responsible for resolving disputes under the applicable provider rules and their agreement

SnapSell is not liable for payment-provider decisions or disputes between buyers and sellers.

7. Returns Policy

SnapSell does not operate a centralized returns program. Returns are governed by each individual seller's return policy as stated in their listings.

• Sellers are encouraged to clearly state their return policy in each listing (e.g., "No returns," "Returns accepted within 14 days")
• SnapSell does not operate a centralized returns or refund program
• Buyers should contact the seller and follow the applicable payment provider process when seeking a return, refund, or payment reversal

8. Commissions & Fees

SnapSell charges the following commission rates on completed sales:

• Standard sellers: 15% commission on each completed sale
• Gold Sellers: 10% commission + $9.99/month Gold Membership fee (see Section 9)
• First completed general-goods sale: 7.5% commission, reduced from the standard 15%
• Standard sellers — vehicles: 5% commission on each completed vehicle sale
• Gold Sellers — vehicles: 3.5% commission on each completed vehicle sale
• No listing fees — you pay only when an item sells

Commissions are deducted from the sale proceeds before disbursement to the seller. SnapSell reserves the right to modify commission rates with 30 days' notice to affected sellers.

9. Gold Membership Terms

The Gold Seller membership provides a reduced commission rate for active subscribers:

• Monthly billing at $9.99/month, charged on the same day each month
• Commission rate reduction from 15% to 10% is effective immediately upon successful subscription activation
• You may cancel your Gold Membership at any time; cancellation takes effect at the end of your current billing period
• Upon cancellation, your commission rate returns to 15% at the start of the next billing cycle
• No partial refunds are issued for unused portions of a billing period
• SnapSell reserves the right to modify the Gold Membership price with 30 days' advance notice to current members

9b. Pro Business & Enterprise Subscriptions

Pro Business and Enterprise accounts are quote-only. Any pricing, commission rates, usage limits, billing cadence, and contract terms are provided in a written agreement for the account. No public price or self-serve checkout is offered by these Terms.

• 9b.1 Written terms. A business account begins only after the parties agree to written terms. Any trial, implementation, pricing, or cancellation terms must be stated in that agreement.
• 9b.2 Account terms. Cancellation, termination, and any applicable fees are governed only by the written agreement for the account.
• 9b.3 Commission. Pro Business and Enterprise pricing, commission rates, listing limits, and contract terms are quote-only and are governed by the written agreement for the account. They are not part of the public Standard or Gold seller pricing.
• 9b.4 Scope. Listing limits, features, support, and implementation details are set out in the written agreement.
• 9b.5 Inquiry process. Public business pages direct prospective customers to the Enterprise inquiry form for a quote.
• 9b.6 Enterprise accounts. Enterprise pricing, commission, listing caps, and contract terms are negotiated individually between the account holder and SnapSell and are governed by the signed Enterprise agreement.

SnapSell may update its public business materials, but the written agreement for an existing account controls unless the parties agree otherwise.

10. Prohibited Items

The following are prohibited on SnapSell:

• Counterfeit, replica, or unauthorized brand goods
• Stolen property or items obtained through fraud
• Hazardous, flammable, or toxic materials
• Live animals or endangered species products
• Firearms, ammunition, and regulated weapons
• Controlled substances, drugs, or drug paraphernalia
• Any items whose sale is illegal under applicable US federal or state law, or the laws of the seller's or buyer's jurisdiction

11. Account Termination

By SnapSell: SnapSell may suspend or permanently terminate any account that violates these Terms, engages in fraudulent activity, abuses the dispute system, or poses a risk to other users or the platform. We will attempt to provide reasonable notice except where immediate action is required to protect users or the platform.

By you: You may close your account at any time via your account Settings page. Account closure is effective within 5 business days of request.

Upon account closure — whether by you or by SnapSell — outstanding commissions or other amounts owed under the applicable agreement remain due. Active listings may be removed.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

• SnapSell is not liable for disputes between buyers and sellers or for payment-provider decisions; those matters remain between the parties and the applicable provider
• SnapSell's total aggregate liability to any user shall not exceed the total commissions paid by that user to SnapSell in the 12 months preceding the claim
• SnapSell is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or business interruption, even if advised of the possibility of such damages
• SnapSell is not responsible for the actions or omissions of buyers or sellers, including failure to ship, failure to pay, or misrepresentation of items

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain liabilities; in such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Governing Law

These Terms of Service and any disputes arising from or relating to them shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located in Delaware for any such disputes.

14. Changes to Terms

We may update these Terms from time to time. Continued use of SnapSell after changes constitutes acceptance of the new Terms. We will notify users of material changes via email at least 30 days in advance. The date of the most recent update is shown at the top of this page.

15. Contact

Questions about these Terms? Use the Support form at /support.